Website:  https://toufantyres.ae

At Toufan Tyres, your privacy is a top priority. We are committed to protecting your personal information and ensuring transparency in how we collect, use, and share it. This Privacy Policy outlines how we handle your personal data when you visit our website, interact with us, or purchase products or services online or in-store.

Personal Information We Collect

We may collect personal information in various ways, including when you:

• Visit our website.
• Contact us online, by phone, or in-store.
• Make a purchase or schedule a service.

The information collected may include, but is not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Vehicle information
• Transaction history
• IP address and location data (when using our website)

We use this data solely to provide you with a personalized and efficient experience and do not sell, trade, rent, or transfer your personal information to third parties except as stated in this policy.

Consent

We will always seek your consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law.

Consent may be provided:

• In writing or electronically
• Verbally
• Implied, when you voluntarily provide information for a known purpose

You can withdraw your consent at any time, subject to legal or contractual restrictions.

When We May Share Your Information

Your personal data may be shared with third parties in the following circumstances:

• Service Providers: For processing rebates, delivery, or customer service operations. These providers are required to maintain confidentiality.
• Legal Requirements: When required by law, such as to comply with legal obligations or court orders.
• Fraud Prevention: To protect Toufan Tyres against fraud or suspected unlawful activity.
• Customer Feedback: Follow-up calls may be conducted by approved third-party research firms to assess service satisfaction. These firms do not use your information for marketing purposes.

Use of Personal Information at Our Locations

When visiting a Toufan Tyres location, we may collect your:

• Full name
• Contact number
• Address
• Vehicle details

This helps us manage your service history, billing, and communications effectively.

Online Store & Location Services

When using our online store, we may request your postal code to show the most accurate product availability for your location.

Email Communication & Opt-Out

We may send emails for order updates, service reminders, or promotional content. You can unsubscribe at any time using the unsubscribe link included in our emails.

Securing Your Personal Information

We are committed to protecting your information using:

• Industry-standard security practices
• Access control mechanisms
• Regular reviews of our security systems and processes

We also securely dispose of personal data when no longer required.

Accessing or Correcting Your Personal Information

You have the right to request access to, or correction of, your personal data. Requests must be made in writing and may be subject to a small administrative fee.

We will respond within 30 business days of receiving your request. If we are unable to fulfill the request, we will explain the reason and outline your rights for appeal or further action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. All updates will be posted on our website with the revised effective date